diff --git a/web/components/workspace/help-section.tsx b/web/components/workspace/help-section.tsx
index 65500469e..680fd910b 100644
--- a/web/components/workspace/help-section.tsx
+++ b/web/components/workspace/help-section.tsx
@@ -142,16 +142,18 @@ export const WorkspaceHelpSection: React.FC<WorkspaceHelpSectionProps> = observe
                     </span>
                   </Link>
                 ))}
-                <button
-                  type="button"
-                  onClick={handleCrispWindowShow}
-                  className="flex w-full items-center gap-x-2 rounded px-2 py-1 text-xs hover:bg-custom-background-80"
-                >
-                  <div className="grid flex-shrink-0 place-items-center">
-                    <MessagesSquare className="h-3.5 w-3.5 text-custom-text-200" />
-                  </div>
-                  <span className="text-xs">Chat with us</span>
-                </button>
+                {process.env.NEXT_PUBLIC_CRISP_ID && (
+                  <button
+                    type="button"
+                    onClick={handleCrispWindowShow}
+                    className="flex w-full items-center gap-x-2 rounded px-2 py-1 text-xs hover:bg-custom-background-80"
+                  >
+                    <div className="grid flex-shrink-0 place-items-center">
+                      <MessagesSquare className="h-3.5 w-3.5 text-custom-text-200" />
+                    </div>
+                    <span className="text-xs">Chat with us</span>
+                  </button>
+                )}
               </div>
               <div className="px-2 pb-1 pt-2 text-[10px]">Version: v{packageJson.version}</div>
             </div>
diff --git a/web/lib/wrappers/crisp-wrapper.tsx b/web/lib/wrappers/crisp-wrapper.tsx
index 85f62ba3c..5ada03761 100644
--- a/web/lib/wrappers/crisp-wrapper.tsx
+++ b/web/lib/wrappers/crisp-wrapper.tsx
@@ -18,21 +18,19 @@ const CrispWrapper: FC<ICrispWrapper> = (props) => {
   const { children, user } = props;
 
   useEffect(() => {
-    if (typeof window && user?.email) {
+    if (typeof window && user?.email && process.env.NEXT_PUBLIC_CRISP_ID) {
       window.$crisp = [];
       window.CRISP_WEBSITE_ID = process.env.NEXT_PUBLIC_CRISP_ID;
-      if (window.CRISP_WEBSITE_ID != null) {
-        (function () {
-          const d = document;
-          const s = d.createElement("script");
-          s.src = "https://client.crisp.chat/l.js";
-          s.async = true;
-          d.getElementsByTagName("head")[0].appendChild(s);
-          window.$crisp.push(["set", "user:email", [user.email]]);
-          window.$crisp.push(["do", "chat:hide"]);
-          window.$crisp.push(["do", "chat:close"]);
-        })();
-      }
+      (function () {
+        const d = document;
+        const s = d.createElement("script");
+        s.src = "https://client.crisp.chat/l.js";
+        s.async = true;
+        d.getElementsByTagName("head")[0].appendChild(s);
+        window.$crisp.push(["set", "user:email", [user.email]]);
+        window.$crisp.push(["do", "chat:hide"]);
+        window.$crisp.push(["do", "chat:close"]);
+      })();
     }
   }, [user?.email]);